Product Return Policy Information


TagMaster understands that at times - products may be required to be returned for credit, exchange or repair.
This policy outlines TagMaster’s policies and processes to follow for these various types of returns.

If you made a purchase from one of our partners, check the packing slip or the partner's Web site for return or exchange information. Items purchased from a partner may not be returned or exchanged through the TagMaster return center with the exception of warranty claims.

Issuance of a Return Authorization number from TagMaster does not constitute a guarantee of full or partial refund or exchange to the customer. TagMaster reserves the right to make the final determination of refund allowance upon inspection of product received.
 
Products being Returned for Warranty
 
TagMaster warrants its products to be free from defects in material and workmanship under normal use and service. If the products warranty period has expired or the product is not covered by an Extended Service Contract, it will be repaired at standard time and material rates.
 
New Products not being Returned for Warranty
 
New products that are unused and complete with all original manufacturer boxes and packing materials, all manuals, blank warranty cards, accessories, and any other documentation included with the original shipment, may be returned for a credit or product exchange upon prior authorization by TagMaster. The purchaser must request a return authorization (RA) number by Printing the Return Form at:  http://www.tagmasterna.com/documents/returnform.pdf and Fax it to "TagMaster Customer Service" at
(253) 238-7762. Goods received without a return authorization will be rejected and the product will be returned to customer via surface transportation, freight collect.
 
A restocking fee will be assessed as a percent of invoiced product cost. Below are the timelines for requesting a Return Authorization from TagMaster and also the associated restocking fee. All days referenced are calendar days:
  • Within 15 days of invoice date: 15%
  • Within 16-30 days of invoice date: 25%

TagMaster reserves the right to reject credit or exchange requests for product that is no longer manufactured or offered for sale by TagMaster. In addition TagMaster reserves the right to deduct the cost of repairs, replacement of any missing items or other reasonable costs required to return the goods to a saleable condition. This will be in addition to applicable restocking fees.
 
Used Products not being Returned for Warranty
 
Used products or new products purchased greater than 60 days from invoice date may be returned for consideration of a partial refund upon prior authorization by TagMaster. The purchaser must request a return authorization (RA) number by Printing the Return Form at:  http://www.tagmasterna.com/documents/returnform.pdf and Fax it to "TagMaster Customer Service" at
(253) 238-7762. The restocking fee will be determined by TagMaster after inspection of the product. Upon receipt of the product, TagMaster will evaluate it and provide customer with an estimate of allowable refund, if any. If customer rejects refund estimate or TagMaster cannot offer a refund, the product will be returned to customer via surface transportation, freight collect.
 
Requesting a Return or Exchange
 
1. The first step to return or exchange a product to TagMaster for any of the above reasons is to request a return authorization (RA) number by Printing the Return Form at: http://www.tagmasterna.com/documents/returnform.pdf and Fax it to "TagMaster Customer Service" at
(253) 238-7762. Please have the following information available to provide to the Customer Service Representative. At a minimum, TagMaster cannot process a return request without the required information listed below:
  • Contact name, phone number, and email address
  • Company name, street address, city, state/province, zip/postal code, country
  • Company PO number for the order
  • Original TagMaster invoice date and number
  • TagMaster sales order number (listed on invoice)
  • Your TagMaster customer number (listed on invoice)
  • TagMaster product part number, quantity, and serial number for each product being requested for return
  • Reason for Return / Description of fault

2. Once request is approved, TagMaster Customer Service will contact you to provide the RA number and return instructions, including shipping address.
 
3. General Return Instructions.
 
RA numbers are valid for 30 days from date of issue and for only the specific product part numbers, serial numbers, and quantities listed on the RA. Any products received by TagMaster after the 30-day valid dates of the RA or which were not included on the RA will automatically be refused and returned to the customer via surface transportation, freight collect.
 
All shipments returned to TagMaster require that the RA number be clearly marked on the outside of the packaging and the accompanying paperwork included or the shipment will be refused and returned to the customer via surface transportation, freight collect.
 
All products being returned as new must be 100% complete with all original manufacturer boxes and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. TagMaster reserves the right to deduct the cost of repairs, replacement of any missing items or other reasonable costs required to return the goods to a saleable condition. This will be in addition to applicable restocking fees.
 
Customer is solely responsible for insuring the products for return.